Relay ยท the human fast track
When autonomy stops, the work continues.
Relay brings experienced product, engineering, design and operational judgment into a build at the moment it is needed. Not as a support ticket, and not as an outsourced project, but as a defined step in the system.
Every autonomous system has an edge. Most pretend otherwise.
The usual options at the edge are both bad. A system can guess, which is how a plausible answer becomes a production incident. Or it can stop and hand the user a blank error, which is how a build dies. Relay treats the edge as a designed part of the product rather than a failure of it.
Human judgment exactly where it compounds.
How it works
- Detect Praxis identifies a blocker, an evidence gap, a risk threshold crossed, or a decision it is not confident enough to make.
- Package The mission context, current state, what has already been attempted, and the acceptance criteria are assembled so the expert does not start cold.
- Route The problem goes to a specialist whose experience actually matches it, rather than to whoever is available.
- Resolve The expert implements, reviews, or decides. The intervention is the smallest one that genuinely closes the gap.
- Return The resolution, the reasoning behind it, the evidence, and anything reusable go back into the mission and, where it generalises, into Lattice.
When to use it
- A requirement has several plausible readings with different consequences.
- An integration is undocumented, unstable, or business-critical.
- A security, privacy or compliance decision needs an accountable human.
- A deployment crosses infrastructure that cannot be safely inferred.
- The work needs domain knowledge that is not represented anywhere yet.
- A deadline needs expert execution running in parallel.
Engagement shapes
| Shape | Suited to |
|---|---|
| On demand | Occasional blockers, resolved per intervention. |
| Priority | Active production teams needing reserved capacity and a response commitment. |
| Mission | A complex launch, with a dedicated group attached to a defined outcome. |
| Enterprise | High-consequence operations, with named specialists and agreed escalation policy. |
Response times, staffing and pricing depend on real capacity, so we quote them per engagement instead of publishing numbers we might not hit.